Tag Archives: machine translation at work

Gustav: “With machine translation I can contribute better, also in places where I’m not directly asked.”

For the first several years I lived in Finland, I worked in a large, very international company and English was the main language used. Even though that is not my native language, Swedish is, my English is very good. But a few years ago I changed jobs and my new job is in a truly Finnish company with only 3-4 non-Finns working there. Finnish is not a requirement (luckily, or they wouldn’t have hired me), but of course people are more comfortable with Finnish. I think this is a great thing actually, I see it very much as an opportunity for me to learn Finnish.

Some of the texts I need to deal with at work, e-mails and documentation on the software products we make, are in English half the time and Finnish half the time. There is no strict language policy. Other texts I need to understand are always in Finnish, like human resources kind of information – things like, what’s the company’s travel policy? What is the procedure I need to follow to take parental leave?

My Finnish is OK-ish. I find it hard to follow spoken Finnish. But with written things like e-mails or instructions, I can usually work out the basics of what I need. The problem is when I need to understand the details. Then I can very often get lost. So what I do is use Google Translate to translate the parts that I don’t understand. Sometimes I do it to get confirmation that I have understood things correctly.

I mostly translate from Finnish to English, not Swedish, because generally I find it works better than Finnish-to-Swedish. Every once in a while if the English translation is iffy or I don’t understand it, I might try translating into Swedish.  

I would say that machine translation works surprisingly well. I use it pretty much daily and 80-90% of the times I use it, it gives me the information I need. I actually work with speech and language technology and I’ve noticed that in the past couple of years, there have been amazing advances in machine translation in terms of readability. I have been using it more and more since I noticed this. It helps that I know the general gist of things when I translate a text – I’m confident that I can assess whether the translation makes sense or not.

When it doesn’t work – I don’t understand something I’ve translated – I go back to the original text in Finnish and simplify it. The original might have little mistakes in it that I correct, or I simplify the content and structure a bit. And then I put it through machine translation again. This often helps. When it doesn’t, I either ask a colleague for help or I simply decide that the text is not that important so I ignore it.

Machine translation really helps me in getting the missing pieces from everyday e-mails and documents. I might get an e-mail with a long discussion thread, all in Finnish, and finally someone forwards it to me to see if I can help with the solution. With the help of Google Translate, I can get a better understanding of the thread and the context of the problem, and then I can answer more questions and answer the right questions better.

What would I do if I didn’t have the help of machine translation at work? Well, I would probably be more blind to the context of things. I might end up ignoring some things, and I suppose I might end up being less cooperative in a way. I would get away with being more in the background. With the translation I can contribute better, also in places where I wasn’t directly asked. 

On a larger scale, one thing that surprises me is how little visible impact machine translation has had on businesses. Take web shops – you rarely see web shops from other places in Europe that have their pages machine translated. You rarely see them available in, say, 25 languages. It seems to me that businesses, even small ones, could be selling across Europe more than they are now. Machine translation could help.

Dr. C. Koby, Physicist*

Oak Ridge National Laboratory, Tennessee, USA
October 15, 1971

Part of my work as a physicist is to keep abreast of research being carried out in my field. I try to follow activities in all parts of the world, but I am particularly interested in the research being conducted in the Soviet Union. I would guess that something like 15% of the articles and books I need to read in my field are written in Russian. I have no competence in Russian so have to rely on translations to access those materials.

A very positive development in the past few years is a service that my laboratory offers which machine translates articles from Russian to English. They don’t have anyone correct the articles,  you get what the machine puts out. I have personally used the service 10 or so times over the past 3½ years.

I have one simple reason for using the MT service: it is fast. After a request, I can expect to get a machine-translated article back in 1 month, much more quickly than the 9-10 weeks some colleagues report waiting for articles translated by humans.

More time and effort is required to understand machine-translated texts as compared to those written in English – I’d say about double the time. One reason for that is that formulas and diagrams from the original articles do not get translated, so I usually have both the machine-translated text and the original Russian article, and I go back and forth between them. In general, however, I’d say that the quality of the translations is acceptable. In a funny way, over time you get used to the style. You find yourself mentally correcting awkward passages.

I think it’s important to bring up the fact that the machine translation is understandable to myself and my colleagues mostly because we are familiar with the contexts being discussed. We know our own fields well and that allows us to accommodate texts that are not perfect. It is also important that technical terms are translated correctly or at least understandably, and the majority of the time, they are. The most common problem is words that are left untranslated. I don’t know why that happens but it does, and it can affect understanding.

I’ve been asked if it would be possible for someone to completely misunderstand the machine translations and arrive at the opposite meaning from the original. Yes, sometimes the meaning is a bit distorted, but since I know the context of what I’m reading so well, I do not think that it is possible to arrive at the opposite meaning. I have never heard of it happening anyway.

Overall, I’d say that I’m happy to use the service. It allows me to read things I would normally have to wait far longer to get access to. I would, and actually have been known to, recommend the use of machine translation to my colleagues.


*       Instead of being about 1 real person, the persona in this story is a composite that is based on a group of 58 real people who were surveyed by Bozena Henisz-Dostert in the early 1970s (see reference below). The group consisted of some of the first users of one of the first machine translation systems: the Georgetown Automated Translation system, developed in the 1950s and early 1960s at Georgetown University. Although its development was discontinued in 1964 due to lack of financial support, the Georgetown system continued to be used, virtually in its 1964 state, for a decade or so by 2 groups of scientists in Oak Ridge, Tennessee and Ispra, Italy.

The persona in the story was compiled in a straightforward way. I used 23 of the survey’s 51 questions. For each question, I took the most popular answer, or the mean or average of the figures given in answers, to describe Dr. Koby. The name ‘Koby’ came from an internet name generator and does not reflect any one true person.

The story is based entirely on information from Bozena Henisz-Dostert’s article ‘Users’ evaluation of machine translation’ in the book Machine Translation by Henisz-Dostert et al. 1979.

 

Jani, car dealership owner

“We use Google Translate just about every day, for different purposes.”

My business partner and I own and run a small used car dealership in Finland. I’m very good with English, I speak it every day, both at home and with customers at work. As for other languages, I took Swedish and German in school because I had to. I remember some things of both languages though I couldn’t really use them to converse with another person. Nowadays we need to deal with information in those languages on a regular basis.

We buy cars from Germany and Sweden and can take care of most of the dealing over the internet: we search for cars in an internet database, decide on which ones interest us, make offers, then arrange for transport, all entirely online. The first, very short descriptions of the cars are often in Finnish since the database’s interface is translated, but attached to each is also a 2-page detailed technical report which is written by a car inspector in the respective countries. These reports are filled with technical terms and it’s extremely important that we understand certain parts of them – the paragraphs that describe the condition and possible problems with each car.  Here’s an example, in which the heading INFORMATION FROM TEST DRIVE (coming from the software application) is in Finnish, but the excerpt of the report is in German:

blog_car0

We copy/paste those parts into Google Translate to get a translation into Finnish:

cartranslation1

If you are among that small percentage of the world’s population that doesn’t know Finnish, here is the same in English:

cartranslation2

As you can see in these examples, parts of the text are translated nearly perfectly. Other parts are not as good. Between what Google gives us and what we remember of our school Swedish and German, we usually figure out what we need to know.

From time to time we also buy car parts from different parts of Europe through eBay. Since we are searching for very specific parts, we just punch in the part number and have no problem locating the products. But we often need to machine translate information on payments and delivery. We use Google Translate for that too.

Normally we translate from Swedish and German into our own language of Finnish. Generally we are confident that the translations are good enough to base decisions on. It’s rare that we have to resort to an English translation because the one into Finnish isn’t good enough.

The decisions we make on car parts involve relatively small sums, but when we’re buying cars, we are making 10 000€ – 20 000€ decisions which are based, in part, on machine translated information. Of course there is some risk involved but we are car dealers – risk is what we do!

How did we come up with the idea of using Google Translate? Everyone does Google! We started using it 3 years ago. We had a need to get some kind of idea on information in another language quickly and that was the fastest way to do it.

If we couldn’t use machine translation for this, it would slow down our operations.